Privacy Policy
Last updated: May 2025
1. Introduction
Cancord Immigration Services Inc.("we," "us," "our") is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We collect information that you voluntarily provide to us when you fill out forms on our website, including:
- Full name, email address, and phone number
- Current location and immigration status
- Immigration goals and case summary
- Preferred contact method
We do not collect passport numbers, Unique Client Identifiers (UCI), Social Insurance Numbers (SIN), or sensitive identity documents through our website forms.
3. How We Use Your Information
We use the information we collect to:
- Respond to your consultation requests and inquiries
- Assess your immigration eligibility and provide guidance
- Communicate with you about our services
- Improve our website and services
4. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties. We may share information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations or regulatory requirements
- With service providers who assist in operating our website (subject to confidentiality agreements)
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure.
6. Cookies and Tracking
Our website may use cookies and similar technologies to improve your browsing experience. We use Cloudflare Turnstile for form protection, which may set cookies necessary for its operation. You can control cookies through your browser settings.
7. Your Rights
Under applicable Canadian privacy legislation, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for processing your information
8. Regulatory Obligations
As a Regulated Canadian Immigration Consultant (RCIC), we are bound by the professional and ethical standards of the College of Immigration and Citizenship Consultants (CICC), including obligations related to client confidentiality and information protection.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at info@cancordimmigration.ca or visit our contact page.